All of the orders made and paid by 6PM CET will usually be sent out within 3 working days, unless stated otherwise (e.g. in the case of pre-orders). Please allow at least 5 working days after dispatch confirmation before contacting us regarding your order. We ship by registered international mail.
We aim to deliver to EU destinations within 2 – 8 working days, from the date of dispatch. Please consider there might be delays caused by various postal services and/or customs.
We aim to deliver to non-EU European destinations within 3 – 8 working days, from the date of dispatch. Please consider there might be delays caused by various postal services as well as customs.
We aim to deliver to non-European destinations within 3 – 14 working days, from the date of dispatch. Please consider there might be delays caused by various postal services all over the world as well as customs control.
If you need a tracking number for your package, please check your shipping confirmation, or contact us and we will be happy to send it to you.
We accept payment via PayPal.
During checkout, simply choose “PayPal” as your payment method. You will be redirected to the PayPal website, where you can follow further instructions. It is also possible to use your credit card to pay through PayPal.
Please always use registered mail / tracking service / signed-for mail when posting items back to us. We can’t assume liability if anything gets lost on the way.
In the unlikely case that you receive a faulty item please don’t hesitate to contact us. We do ask that you contact us within 2 days of receiving the item and that you include a small explanation, and we may ask for a photograph. Remember to include the order number. We will get back to you within 24 hours (except on weekends and public holidays) and send out a replacement or a full refund immediately.
If you receive an item or a size you did not order, please contact us. We do ask that you contact us right away, and that you include your order number. We will get back to you within 24 hours (except on weekends and public holidays) to solve the issue.
You are welcome to exchange any clothing item if the size sent to you is inappropriate, within 30 days from the delivery date. Such items can be exchanged with the same product of a different size, if available, or returned against a refund of the purchase price (without shipping). The shipping cost of sending the order to us and sending it back to you will have to be covered by you. Please include your order number and a short explanation in your email.
You are welcome to return any item and receive a refund, provided that:
Please note that we will have to check them closely upon receiving such a return. Defects caused after delivery to you and/or resulting from improper use will not be taken into consideration in any claim. Any item that is soiled and/or damaged cannot be exchanged and any returned items will be resent back to the original delivery address. Soiled includes the excessive odor of perfume and smoke.
Rue de la Coupe Gordon-Bennett 3A
1219 Le Lignon
PLEASE ALWAYS CONTACT US FOR RETURNS. BECAUSE THE BAND RUNS THE STORE, WE MAY NEED TO FIND CUSTOM SOLUTIONS WHEN WE ARE ON TOUR — WE WILL ALWAYS SORT IT OUT FOR YOU!